Account & Organization Emails

Flowtly delivers essential email notifications for user account management and organisation-related activities.

Registration & Activation

When someone signs up for a new account, Flowtly sends an activation email to the address they entered. The link in it confirms the address and activates the account, and the account cannot be used to sign in until then. If the email does not arrive, the user can request a password reset for the same address: setting a new password from that email also activates the account. People invited to an organisation receive a link to set their password instead, described under User Invitations.

Password Reset

Users who initiate a password reset request receive an email. This email includes a secure, time-limited link to create a new password.

Always use the most recent email. Requesting a reset again — a moment later or an hour later — issues a new link and cancels the previous one straight away. Only one reset link is valid at a time, so a link that was forwarded on, intercepted, or left sitting in a shared mailbox stops working as soon as a fresh one is requested. If a link reports that it is no longer valid, look further down the inbox for the newest message before starting over.

A reset link is also single-use. Once a new password has been set, every reset link issued for that account stops working.

Multi-Factor Authentication (MFA)

When multi-factor authentication via email is configured, users receive a one-time code via email during the login process. This code must be entered to successfully complete authentication.

Workspace Creation

Following registration, if a user is not yet associated with any organisation, they receive an email prompting them to create a new workspace.

Organisation Onboarding

Upon the creation of a new organisation, the creator receives a welcome and onboarding email. This email outlines the initial steps for setting up their workspace within the organisation.

User Invitations

When an individual is invited to join an organisation, the invitation email content varies based on the recipient's current status within Flowtly:

• Active user — Receives an invitation email. They can accept the invitation and switch to the new organisation using the organisation chooser.
• Registered but inactive user — Receives an invitation email with a link to set up their password. This link is valid for 7 days.
• New user (no account) — Receives an invitation email with instructions on how to register and create a new Flowtly account.

Example use cases

• A new team member receives an email to activate their Flowtly account and set up their initial password.
• An existing user forgets their password and requests a reset, receiving a secure link to create a new one.
• A system administrator invites a consultant to join their organisation, and the consultant receives an email with registration instructions.
• A user enables email-based MFA and receives a unique code to verify their login each time.